Shipping and Delivery

1. Order Processing & Lead Times

All orders are processed from our headquarters in Kristianstad, Sweden. Because our collection ranges from small textiles to large furniture, lead times vary:

• In-Stock Items (Carpets, Mats, Decor): Processed and dispatched within 1 to 3 business days.
• Large Furniture (Beds, Sofas): In-stock furniture is prepared for freight dispatch within 3 to 5 business days.
• Made-to-Order Items: If your sofa or bed is custom-upholstered or built to order, lead times are typically 4-5 weeks. You will be notified of the estimated timeline at the time of purchase.

2. Delivery Methods

We utilize different shipping methods depending on the size and fragility of your order. If your order contains both small and large items, they may be dispatched separately.

• Standard Parcel Delivery: Used for carpets, mats, and small textiles. Delivered directly to your door or nearest pick-up point within 2–5 business days (Sweden) or 5–10 business days (EU).
• Standard Freight (Curbside): Used for large furniture. The carrier will deliver the items to the curb or the main entrance of your building. The driver is not responsible for carrying items into your home or apartment.
• Premium Delivery (White Glove): Available in select regions. This includes bringing the furniture into your room of choice, unpacking it, assembling it (if applicable), and removing all packaging materials. You can select this option at checkout if available in your zip code.

3. Measuring for Delivery

It is entirely the customer’s responsibility to ensure that large furniture (such as sofas and bed frames) will fit into the home. Before ordering, please measure your doorways, hallways, staircases, and elevators to ensure clear access. If a delivery fails because the item does not fit, the customer will be responsible for the return shipping costs and a restocking fee.

4. Shipping Costs and International Customs

Shipping rates are calculated at checkout based on the total volume, weight, and destination. For international shipments outside the European Union (EU), your order may be subject to local import duties, customs tariffs, and taxes. These charges are out of our control and are the sole responsibility of the buyer.

5. Inspecting Your Delivery & Transit Damage

We partner with premium carriers, but damages can occasionally occur during transit. You must carefully inspect the packaging before signing the delivery receipt.

• If you notice visible damage to the box, you must write “Box Damaged” on the driver’s delivery receipt before signing.
• If the product inside is damaged, take clear photos of the packaging and the damaged item, and email our support team within 48 hours of delivery.
• Failure to note damage on the delivery receipt or report it within the 48-hour window may result in your claim being denied by the freight carrier.

6. Rescheduling, Storage, and Uncollected Deliveries

For freight deliveries, the carrier will contact you to schedule a delivery window. If you are not home to receive the delivery during the agreed-upon window, a redelivery fee will apply.

If you need to delay your delivery after the item has already left our Kristianstad facility, the carrier may charge daily storage fees, which will be billed to the customer. Uncollected parcel deliveries that are returned to us will incur a return shipping and administrative fee deducted from your refund.

7. Contact Us

If you have any questions regarding your shipping options or need an update on your order, please contact us at: [email protected]